Privacy Policy

Last Updated: 14/04/2026

Welcome to I Do Website Design (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with our website, services, and communications. It also outlines your rights under relevant data protection laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect personal information in the following ways:

a. Information You Provide Voluntarily
We collect data when you:
– Fill out our contact form – e.g. your name, email address, and any message content
– Book a service or discovery call – e.g. your name, email address, phone number, booking details
– Make a purchase in our online shop – e.g. your name, email, billing address, and payment details
– Join our email list – e.g. your name and email when you opt in for a freebie, newsletter, or digital product updates

b. Information Collected Automatically
When you use our website, we may collect:
– IP address, browser type, device, and operating system
– Pages visited, referring links, time spent, and interaction data
– Actions such as form submissions or products viewed
– This information is collected through cookies and tracking tools, including those from Google Analytics, Jetpack, Microsoft Clarity, and Klaviyo.

2. How We Use Your Information

We use your personal data to:

Provide our services and deliver purchased products
Respond to enquiries and provide customer support
Send transactional and marketing emails (if you’ve opted in)
Track website performance and improve user experience through analytics and session insights
Remind you about abandoned carts or unfinished actions (via Klaviyo)
Understand user behavior and identify areas for site improvement
Comply with legal obligations or protect our business

3. Legal Bases for Processing (GDPR)

Under GDPR, we process your personal data based on:

Consent – for marketing emails, tracking cookies, newsletter signups, and analytics tools
Contractual necessity – to process bookings or purchases
Legitimate interest – to improve services and protect our website
Legal obligation – when required to comply with law

4. Cookies and Tracking Technologies

We use cookies and similar tracking tools to:

Enable basic site functionality
Analyse site traffic and performance
Track email interactions and shopping activity

Microsoft Clarity specifically uses first-party cookies to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay. This helps us understand:

Where you click, scroll, and move your mouse on our pages
Which pages you visit and how long you spend on each
How you interact with forms and other website elements
Session recordings that show your navigation patterns (with sensitive form fields masked by default)

Clarity data is stored in the United States and is retained for between 30 days and 13 months depending on the data type. After this period, data on Clarity servers including backups will be deleted and cannot be recovered.

Klaviyo cookies may track actions like viewing a product, opening an email, or leaving items in your cart. You can adjust your cookie preferences in your browser settings at any time.

5. Email Marketing

If you join our email list, we may send:

Newsletters and business updates
Early access to offers or digital products
Abandoned cart reminders
Welcome and follow-up emails tailored to your activity

We use Klaviyo for email automation and list management. If you’ve interacted with our website or emails, Klaviyo may personalise your messages based on your behaviour. You can unsubscribe from marketing emails at any time via the link in any email.

6. Payments and E-Commerce

When you purchase from our shop, we securely process payments via Stripe. We do not store your full payment information. Stripe handles all payment data in accordance with their privacy policy:
https://stripe.com/ie/privacy

7. Third-Party Services We Use

We use the following providers who may process your data:

Google Analytics – website usage tracking
Jetpack – WordPress features and analytics
Microsoft Clarity – behavioral analytics including session replay, heatmaps, and user interaction tracking.
Klaviyo – email marketing, signup forms, and behavioural tracking
Stripe – secure payment processing
Calendly – booking calls or VIP days

Each service has its own privacy policy which governs how they handle your data.

8. Data Sharing

We do not sell or rent your personal data. We may share data only when:

You’ve given clear consent
It’s necessary to deliver our services (e.g. with email, payment, or analytics providers)
We’re legally required to do so
It’s needed to protect our rights or investigate misuse

9. Data Security

We take reasonable technical and organisational measures to protect your data from loss, misuse, or unauthorised access. However, no system is 100% secure.

10. Your Rights (GDPR)

If you’re based in the EU or UK, you have the right to: